Shipping policy

Shipping Policy

Last updated: October 4, 2026

Shipping Destinations and Costs

We ship to eligible U.S. addresses accepted at checkout. Available shipping methods and charges, including any free-shipping offers, are displayed before you complete your purchase.

Order Processing

Orders are normally processed and handed to the shipping carrier within [INSERT VERIFIED PROCESSING TIME] business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

Any different processing time for a specific product will be disclosed before purchase.

Estimated Delivery

Standard shipping normally takes [INSERT VERIFIED TRANSIT TIME] business days after carrier pickup. Processing time is additional unless the delivery estimate expressly states otherwise.

Delivery estimates vary by product and destination. Weather, carrier disruptions, and customs clearance may affect delivery. Estimates are not guaranteed unless expressly stated, and they do not limit your rights under applicable law.

Fulfillment and Tracking

Products may ship directly from our fulfillment partners, including partners outside the United States. Items in the same order may arrive in separate packages.

When tracking is available, we will provide the tracking information after shipment. Tracking updates may not appear immediately.

Shipment Delays and Cancellation

If we cannot ship within the time promised before purchase, we will notify you before that deadline, provide a revised shipment date when available, and offer you the choice of accepting the delay or canceling the unshipped items for a full refund.

If you do not expressly agree to the delay, we will cancel the affected unshipped items and promptly refund all amounts paid for those items, including applicable taxes and shipping charges.

If no shipment timeframe was stated before purchase, we will ship within 30 calendar days after receiving a properly completed order or follow the delay and refund procedure above.

Required refunds will be issued to the original payment method within the timeframe required by applicable law. Your payment provider may take additional time to display the credit.

Address Changes

Please check your shipping address before placing an order. If you need to correct it, contact us immediately. We will try to update the address before shipment, but changes may not be possible once fulfillment has begun.

Any additional charge for an address correction or reshipment will be disclosed for your approval before it is incurred.

Missing, Damaged, or Incorrect Items

If your package is missing, arrives damaged, or contains an incorrect item, contact us with your order number and relevant details. Photos may help us investigate damage or an incorrect item.

We will work with the fulfillment partner or carrier to investigate and provide an appropriate resolution, including a replacement or refund where applicable. A delivery scan alone does not prevent us from reviewing a missing-package claim.

Returns

Returns after delivery are covered by our separately published Return and Refund Policy. That policy does not limit the cancellation and refund rights described above.