Returns and refunds for defective or damaged items.
At Lapisway, we accept return, refund, or replacement requests only for items that arrive defective or damaged, subject to review and any rights required by applicable law.
Report a problem within 30 days
Please contact us within 30 days of delivery. Include your order number, the item name, a description of the problem, and clear photos or a short video showing the defect or damage. Keep the product, packaging, and shipping label while your request is reviewed.
How to request help
Email mk2440980@gmail.com or use our contact form. Please do not include payment-card details.
After your request is reviewed
For an approved claim, we will arrange a replacement or a refund to your original payment method. Your payment provider determines how long an approved refund takes to appear.
Before returning an item
Contact us before sending anything back. A physical return may not be required. If a return is needed, we will provide the return address, instructions, and shipping arrangements before you send the item. Do not ship an item to a supplier or to an address shown on the package without our instructions.
What is not covered
- Change of mind, buyer’s remorse, or no longer wanting the item.
- Ordering the wrong size, color, or product when the item delivered matches the order.
- Damage caused after delivery by misuse, accidents, or failure to follow care instructions.
- Minor damage to packaging when the product itself is undamaged and works properly.
Your statutory rights
This policy does not exclude or limit any consumer rights or remedies that cannot be excluded under applicable law.